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Atlassian recently announced their Confluence guest users feature and people have since been asking us: what’s the difference between the built-in feature and our app, External Share for Confluence ? Before we go into detail, here’s a handy comparison table, showing the differences in a nutshell. Now, let’s dive into the details… What is Atlassian’s Confluence guest users feature? With this new feature, you can have 5 free guest users per licensed user added to a specific space in your Confluence instance.

The Atlassian Community has been hankering after custom domains for Confluence and Jira for absolute yonks. It’s difficult to offer continuity of service – not to mention disorienting for the customer – when you’re directing them to a website that’s not your company’s in order to view your resources and documentation. You’ve probably heard of the famous CLOUD-6999 Jira ticket . Behind it lies a tale of woe and despair.

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Our team have added so many new features and improvements to External Share for Jira and Confluence over the past few months that what customers are getting now is effectively a brand new app. Let’s walk through some of the additions. Automated Share Management We would all rather be doing things that are valuable. Things that make us money. Admin tasks don’t make us money. They make us bored.

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Companies have been asking us for a way of restricting which users can see their External Share for Jira and Confluence links. Previously, you could create a secure link to your Confluence page or Jira issue and share it with a chosen person outside your instance. That link was always safe from a randomer on the internet finding it, thanks to its unguessable 16-character URL. It could be protected further by adding a password, making the page or issue inaccessible to anyone without it.

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After creating an External Share link to a Confluence page or Jira issue, there are two ways to share the link with a user outside of your instance: Copy the URL of the External Share version of the page or issue and paste it into an email or instant message. Click “Send via email”, which will send your External Share link to the email address you enter using an email template.

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If your organization is using Confluence, it’s likely that you’ve been asked how to share the content you’ve created. There are a lot of reasons you may want to share Confluence pages, e.g. you may need to collaborate with someone on the content, or deliver it to someone inside or outside of your organization. Understanding the different options for sharing from Confluence is essential and you’ll probably end up using a combination of them, depending what you’re doing.