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Enhancing Bug Reporting to External Developers with External Share for Jira

09-04-2024

Today in JES’s Factory things are not going smoothly. The CNC machines have a hard time communicating with the server after a recent software update. The developers can’t figure out the issue on the Factory’s end, so the only option is to get in touch with the hardware company. Fortunately for them, the CNC provider uses External Share for Jira to swiftly communicate such issues. The Factory can report and fix issues faster by using a secured link with the JES Factory developers, bypassing the customer portal and waiting for a CS representative to create an issue.