“It’s great to have good partners that align in values” - Sourcesense Customer Success Story

For Atlassian Solution Partners like Sourcesense , sharing project data securely with multiple customers is not just a “nice to have”, it’s a daily operational necessity. In this customer success story, Fiona explains how External Share helps them collaborate with clients while keeping security, compliance, and simplicity in check.

Watch the whole interview:

About Sourcesense

Sourcesense International is a UK-based Atlassian Platinum Solution Partner, supporting organizations across Europe with everything from system audits and configuration to migrations, training, consultancy, and long-term support. Their team brings deep experience in development, testing, and project delivery, with a strong focus on best practices and process-driven outcomes.

As Fiona puts it, their mission is simple: make life easier for customers - and for themselves.

The challenge: sharing information without losing control

One of the biggest challenges Sourcesense faced was during Jira migrations and managing projects - working with multiple customers at the same time, they needed to share boards, plans, and ways of working without exposing sensitive information or even revealing other customers’ email domains.

In theory, Jira permissions should handle this. In practice, as Fiona explains, inviting users into your system often means they can see more than you’d like them to.

“The permissions don’t always lock down absolutely everything.”

They needed a way to share information without giving full system access. They needed something secure, simple, and flexible.

Discovering External Share

Sourcesense first encountered Warsaw Dynamics through another Marketplace app, Macro Pack , and eventually got a demo of External Share from our team.

Initially, the idea was to use it for customers. But quickly, they realized something else:

“Actually, we can use this internally too.”

External Share became part of their internal workflows first, and then scaled across customer projects. Today, Sourcesense has used it across six or seven major migrations.

What they value the most: security without friction

Security is the obvious priority - especially in regulated industries like fintech and finance, where Sourcesense operates heavily. But beyond that, a few features stood out as real game-changers:

Time-Limited access

Being able to configure expiration dates for shared links means access automatically closes when a project ends.

“I don’t need calendar reminders to go back three months later and shut things down.”

Domain-based sharing

Sourcesense can allow entire customer domains (or specific users within them) to access shared content.

Sharing with the entire domain means customers can share dashboards and documentation internally, without constantly requesting new access.

Zero feature gaps

When asked about missing features, Fiona’s answer was refreshingly simple:

In terms of features missing - I’m not sure there are very many, if any at all.

It was great to hear that for every use case they can think of, our app already provides a solution!

A smart way to cut cloud costs

With the ongoing Data Center to Cloud migration , licensing costs are top of mind for many enterprises. Fiona sees External Share as a practical way to rethink who really needs a Jira license.

“We all instantly think that everybody in our organization must have a Jira license, and that’s not necessarily the case. There are lots of users in your organization that might only need to view a report once a month. They might only need to view a dashboard or see a kanban board once a week. They don’t necessarily work on actual work items.”

Instead of licensing every team member or stakeholder, many organizations can simply share live Jira (or Confluence) content with those people.

The result?

• Fewer paid licenses

• Live, always-updated content

• No loss of visibility or transparency

“Everybody wants to get their user license cost down. And I think External Share can definitely help with that.”

More than savings: it’s about compliance

While cost savings are important, Sourcesense emphasizes that security and compliance matter just as much, if not more.

“We work in a very highly regulated industry. We work with a lot of financial customers, a lot of fintech customers, (…) everything’s got to be compliant. So for me, External Share kind of ticks a lot of those boxes.”

Controlled access, domain restrictions, expiration dates, and no exposure of internal systems - all of this makes External Share suitable even for strict regulatory environments.

A partnership built on shared values

Beyond the product itself, the conversation naturally turned to the partnership between Sourcesense and Warsaw Dynamics.

Sourcesense is highly selective with vendors, choosing partners whose values align with its own, especially around customer-first thinking.

“We’re only partnered with a few vendors across the UK and Europe. There’s a reason for that.”

One thing that Fiona highlighted stood out: a niche customer request that wasn’t covered by any existing tool. The idea was brought to us, and instead of saying “no,” we built it together.

“Customers bring ideas, and you actually make them work.”

That, for us, is exactly what a partnership should be about.

Final thoughts

For Sourcesense, External Share is not just another Marketplace app. It’s a practical solution to real problems:

• Secure external collaboration

• Lower Cloud licensing costs

• Better compliance

• Less manual management

• Happier customers

And perhaps the best summary came from Fiona herself:

“Humans connect with humans. And it’s important to work with partners who actually care.”

We couldn’t agree more.